Refund policy

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cristinayiqianqiu@gmail.com.

At Cristina Qiu, we want you to be completely satisfied with your purchase. If for any reason you are not, you have 14 days from the delivery date to return the item. Please note that return shipping costs are the responsibility of the customer.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. We recommend using a trackable shipping service, as we cannot be held responsible for lost or damaged returns.

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a few business days. Please note that original shipping costs are non-refundable.

To initiate a return, please contact us at cristinayiqianqiu@gmail.com with your order number and item details. Our team will guide you through the process.

For any further questions, feel free to reach out to us—we’re happy to help!

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.